Call Center Executive
Call center executive
Sharjah | Full-time | Salary: upto AED 7000 (based on experience)
🎯About the role
· Manage inbound and outbound customer interactions via phone, email, live chat, and other digital channels with professionalism and empathy.
· Provide accurate, complete, and timely information to customers regarding bank products, services, and transactions.
· Take full ownership of customer requests and complaints, ensuring resolution within agreed timelines and service standards.
· Strive for first-contact resolution (FCR) by proactively engaging internal departments to resolve issues.
· Act as a customer advocate by identifying recurring pain points and escalating feedback through proper channels.
· Collaborate with internal teams such as Operations, Complaints, and Quality to ensure seamless resolution of cases.
· Adhere to Bank’s quality standards, service protocols, and CBUAE regulatory requirements in all customer interactions.
· Ensure data confidentiality, accuracy, and compliance with internal and regulatory policies.
· Contribute to CX improvement initiatives by providing insights from customer interactions.
· Participate in team huddles, training, and coaching sessions to continuously improve communication and service delivery skills.
🎯Requirements
- Minimum 3-5 years of experience in customer service or contact centre roles, preferably within banking or financial services
- Experience handling customer inquiries and complaints across multiple channels (phone, email, chat)
- Demonstrated ability to resolve customer issues effectively and independently
- Excellent communication and interpersonal skills (Hindi and English)
Apply here: https://lnkd.in/dA6kTK_N
Or scan the QR code on the poster
