Customer Happiness Executive

 Customer Happiness Executive

"Where Customer Experience Meets Technology."

Behind every successful IT project is not just great technology—but an exceptional customer experience.

At Emtech Computers, we're strengthening our customer-first approach by introducing a Customer Happiness Executive role.

This isn't a traditional customer service position.

It's about creating long-term relationships, ensuring seamless onboarding, proactively managing customer engagements, and delivering consistent value throughout the customer journey.

A Customer Happiness Executive will:

✅ Welcome and onboard new customers

✅ Be the first point of contact for customer queries

✅ Coordinate service requests and ensure timely resolution

✅ Manage AMC & PMC schedules and renewals

✅ Drive customer satisfaction and retention

✅ Work closely with Sales, Service Delivery, Technical, and Finance teams

✅ Turn every customer interaction into a positive experience

In today's competitive IT services industry, winning a customer is only the beginning.  Retaining them through proactive engagement, responsiveness, and exceptional service is what truly differentiates an organization.

Technology may win projects. Customer experience wins loyalty.

At Emtech, we're committed to delivering both.

Location: Dubai, UAE

Think you have what it takes to create exceptional customer experiences?

If your skills and competencies align with this role, we'd love to hear from you.

📩 Send your CV to: anjana@emtech.ae