Technical Support Officer

 Connect IT is hiring a Technical Support Officer to join its team in #Dubai.

Location: Customer Site (on-site) 

Responsibilities:

- Provide L1 & L2 technical support for hardware, software, and end-user issues

- Perform desktop administration, troubleshooting, and Windows support

- Manage IT assets and maintain accurate inventory records

- Handle incidents and service requests using ITSM tools

- Provide on-site support and regular reporting to the line manager

Qualifications:

- 2–5 years of experience in IT Technical Support / Service Desk roles

- Strong knowledge of Windows administration, hardware troubleshooting, and IT infrastructure

- Experience with ITSM tools and IT asset management

- Relevant certifications are preferred: ITIL, CCNA, Microsoft 365 Certified

- Good communication skills in English and Arabic

Salary: AED 9,000 – AED 10,000 per month 

If you are interested in exploring this opportunity, please send your updated resume to workwithus@libatel.com